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On Monday, March 23, 2020, the Governor of Indiana issued a directive for Hoosiers to stay at home effective at 11:59 p.m. on March 24, 2020, until 11:59 p.m. on April 6, 2020 and will remain in effect during that time period unless otherwise rescinded, modified, or extended. Only travel or work that is considered “Essential” is permitted. You will still be allowed to leave your home for groceries, prescriptions, obtain health care, take care of others or go to an essential job; for a full listing, visit www.in.gov.

At this time Willow Creek Crossing will only be entering apartments if there is a maintenance emergency. We will continue to keep office and maintenance staff on the property from 9 a.m. until 4 p.m. Monday through Friday during the shelter in place order and will continue to have after-hour emergency maintenance.

Maintenance emergencies are considered as follows:

• A major appliance not working such as a stove, fridge, garbage disposal, washer, or dryer
• No power to all or part of an apartment, or other electrical issue
• A plumbing leak such as a sink, toilet, or tub; a slow or non-draining tub/sink or a drain that has water backing up into it
• No hot water
• No heat
• Locked out of your apartment
• Fire (first call 911 and make sure everyone is out of the apartment)

While maintenance is in your apartment for emergency maintenance, they will be wearing a respirator and gloves. We ask that you adhere to the social distancing guidelines and stay at least 6 feet away or that you are in another room while maintenance makes any repairs.

The leasing office will be open by appointment only. You can contact us by phone or e-mail and we will respond as quickly as possible but ask your patience as we will have limited staff in the office. Our phone number is (260) 747-7000 and our e-mail is apartments@willowcreekcrossing.net. We appreciate your patience and understanding during this time and we hope that everyone stays safe and healthy.

We will continue to update you as policies continue to change.

Amid the ever-changing COVID-19 outbreak we are doing our best to create new policies in order to keep both our residents and staff safe as we navigate this unfortunate circumstance. We are doing our best to stay as up to date as possible as new information about the virus becomes available. We are watching both local and national government updates and mandates and, as our policies change, we will do our best to keep you up to date. For your safety, and ours, we will be implementing the following guidelines and procedures during this time:

* We ask that you do not come into the leasing office, maintenance shop, or clubhouse, whether you are sick or not. If you have a question or concern you can call the office at
(260) 747-7000 during regular business hours or leave a message and we will return your phone call as soon as possible. You can also e-mail us at apartments@willowcreekcrossing.net.

* If you are sick and you have a maintenance request, we will not be entering your apartment, unless it is an emergency. Examples of an emergency are as follows: A water leak; no heat; a major appliance (stove, fridge, garbage disposal, washer, or dryer) not working; toilet not flushing or overflowing; no power to all or part of the apartment or other electrical issue; or a slow drain.

* We will still be performing regular work orders; however, we will be calling you before coming to your apartment to make sure that you are not experiencing any cold or flu-like symptoms, have been exposed to anyone with cold or flu-like symptoms, or have recently traveled. Maintenance will be washing their hands in between every apartment and spraying their clothing with 91% alcohol to prevent carrying germs from one apartment to another. Semi-annual apartment inspections will be postponed until further notice.

*All Willow Creek Crossing employees have been instructed to stay home if they are exhibiting any cold or flu-like symptoms. They are not to return to work until they are symptom free or have been cleared by a doctor to return to work.

* The fitness center will be closed until further notice.

* If you live in an apartment style with a shared laundry, we ask that you take preventative measures and wipe the machines down with disinfectant cleaner before and after using them. We will keep up with our regular cleaning of the hallways but ask for your assistance as we cannot clean after each use. If you need to fill your laundry card, we ask that you use the hand sanitizer located to the left of the office door prior to using the machine or use the CSCPay Mobile app on your phone. If you are sick, we ask that you do not come to the office to use the machine but use the app instead.

We appreciate your patience and understanding during this time as we want to minimize your exposure, and ours, to the potential spread of germs. We will continue to monitor the current situation with the help of our local and national governing authorities. You can monitor online as well at www.in.gov and www.cdc.gov. And, please, do not forget to wash your hands!

The staff at Willow Creek Crossing would like to take a moment to thank our residents for rising to the occasion of our HUD inspection that took place last month. Our property passed the inspection with flying colors and 85% of the apartments inspected had zero deficiencies!

Congratulations to the residents who won $20 gas cards! Also, a big thank you to everyone for reading the many notices that detailed what was expected of our complex and for taking ownership in your community. In addition to the gift card giveaway, the office would like to show our appreciation by declaring February Resident Appreciation Month to celebrate our wonderful residents!

Please join us at the following events scheduled throughout the month of February:

• Donut Forget Your Rent! – February 1st – All Day: Grab a donut when you bring in your rent on the 1st of the month and don’t forget to use the coupons attached to your newsletter to sign up for the Early Bird drawing! Also, sign up Feb 1st-5th to win a special Valentine Package valued at $100!
• Movers & Shakers – February 13 – 5:00-7:00 pm: Join us for a Pre-Valentine’s Day cocktail party to show our love for our residents. (21 and over)
• Take a Pizza our Heart – February 21 – 4:00-6:00 pm: Stop by the office to grab a slice of pizza and a cookie for a quick dinner on us!

Again, thank you all for helping us make Willow Creek Crossing Apartments a great community. We hope to see you at our Resident Appreciation events!

Residents, wouldn’t it be nice to get a new TV, Bluetooth speaker, wifi action camera, or other techy gift? Well now’s your chance! Stop by our leasing office December 19th from 4-6pm for A Very Techy Christmas Holiday Open House!

We have refreshments and you can enter to win some nice electronic prizes, just in time for Christmas! In exchange for a donation to the Community Harvest Food Bank, we will give you tickets to enter to win a prize. You will receive one ticket for each nonperishable food item donated (two tickets each for peanut butter, canned fish or meat). You can enter to win:

• 24” Television with DVD Player
• Cinematic Bluetooth Wireless Speaker
• Lava Lamp
• HD Tablet
• Wireless Gift Set: Headphones, Earbuds, Portable Speaker
• Table Lamp with Bluetooth Speaker and USB Charging
• Wi-Fi Action Camera
• Mood Light Alarm Clock
• Battery Operated Lionel Pennsylvania Flyer Train Set (One ticket per family for this prize)

If you can’t make it to our open house, stop in anytime with your non-perishable donation and enter the drawing.

Let’s go all out to support the Community Harvest Food Bank this Season!