Resident Handbook | Willow Creek Crossing Apartments Fort Wayne
Fort Wayne Apartments(260) 747-7000

Resident Handbook

Willow Creek Crossing Phone Numbers:

Office: 260-747-7000

Please dial this number during business hours for routine questions and maintenance requests.

After Hours Maintenance Emergencies: 260-747-7000

For emergencies, such as no heat in winter, a serious plumbing leak, an inoperable toilet when you only have one bathroom, no electricity or lockout service, call 260-747-7000. You will be prompted to press “1” to be forwarded to the emergency mailbox. Please leave a detailed message including your name, address, a phone number where you can be reached, and a description of your problem. A maintenance technician will return your call.

Non-Emergency Voice Mail: 260-747-7000

For all non-emergencies, please leave a general message after the delayed tone and the message will be retrieved by the leasing office on the following business day. For a non-emergency maintenance request, please leave your name, address, phone number and whether or not we have permission to enter your apartment in your absence. If you want to be present in the apartment, let us know when you will be home during regular maintenance hours (Mon-Fri, 8:00 a.m. to 4:30 p.m.).

Always Dial 911 for Fire, Ambulance or Police Service
Non-Emergency Police Desk: 427-1222

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  • Rent is due on the 1st
  • The grace period is 5 days
  • On the morning of the 6th...whether it is a regular business day or not...a late charge equal to 10% of the monthly rental amount will be charged to your account. This amount must be paid with your rent payment
  • On the 11th of each month, legal action is taken on all delinqent rents.
  • Post-dated checks are not accepted.
  • For your convenience, a rent drop box is located in front of the leasing office or you can pay your rent online.
  • Visa, MasterCard and Discover are accepted.
  • You may pay your rent on-line with your Master Card, Discover, or Visa here.
  • PERSONAL CHECKS ARE NOT ACCEPTED AFTER THE 5TH! If you submit a personal check after the 5th, it will be returned to you.

Write your address on your check or money order!


  • For your protection and ours, WE DO NOT ACCEPT CASH
  • Residents who repeatedly pay their rent late will be at risk for lease termination (Article 6).
  • Payment to the 3rd party water/trash billing service is considered rent and subject to the rent policy.


A $30.00 FEE IS ASSESSED ON ALL RETURNED CHECKS, IN ADDITION TO THE 10% ADMINISTRATIVE LATE CHARGE. All Non-Sufficient Fund checks must be replaced with a money order or certified check; OR, Master Card, VISA, Discover or American Express may be used online through PayLease with a fee; however, an ACH payment will not be accepted in replacement of an NSF check. If two Non-Sufficient Fund checks are received, personal checks will no longer be accepted. We do not “put checks through” twice!


All lease holders must obtain a Willow Creek Crossing identification card from the office at the time they move in. This card is used for the use of recreational facilities and events at Willow Creek Crossing and must be presented if you are locked out of your apartment for verification of occupancy. (Minor Residents, age 14 and older will need an ID to use the pool. No one under the age of 14 will be given an ID) If the card is lost or stolen, there is a $5.00 Replacement Fee. If it is not returned at the time you vacate the apartment, a $25.00 charge will be posted to your account.


A lease with Willow Creek Crossing is a binding legal contract. Time is of the essence regarding the lease in terms of: the length of the lease; when the rental payment is due; when late charges are assessed; and when you are required to give written notice, if you intend to terminate at the end of the lease term. When you sign the lease, you agree to hold the apartment for a specific amount of time. You cannot reduce this obligation by moving or by eviction. Willow Creek Crossing Management has the right to take legal action for damages and for rent arising from residents moving before their lease expires or when the proper 60-Day Written Notice has not been given.


If a resident, who is contracted under a first 12-month lease at Willow Creek Crossing, breaks the lease: the resident owes rent until the end of the lease term or until the apartment is re-rented; the resident owes as damages, a pro-rated reconditioning fee, for the re-preparation of the apartment, based on the number of months left on the lease; the resident will forfeit the entire security deposit and the resident may not apply the security deposit against rental payments. (Reference Article 5 of the lease agreement)


Residents may have a new person move into an apartment as long as Willow Creek Crossing’s Resident Selection and Occupancy Criteria standards are met. Anyone over the age of 18 must complete the application process, be accepted, and then be added to the lease agreement. Persons under the age of 18 need to be added as occupants. The number of persons living in the apartment cannot exceed occupancy standards. Allowing someone to stay in your apartment without proper paperwork is a violation of the lease agreement (Article 8).


In order to be “signed off” the lease, a “Roommates Notification to Vacate” form must be completed by all parties and the remaining resident(s) must be financially qualified and willing to keep the apartment. If only the vacating lease holder is financially responsible, then that person will not be permitted to “sign off.” If a lease holder vacates an apartment without being “signed off,” the person is still legally bound to the contract and the lease terms.


If a resident has occupied an apartment for more than 12 months and is contracted under a Renewal Lease, the lease may be cancelled upon the following conditions: the resident must give a minimum 60-Day Notice, in writing, and must vacate the apartment on or before the day given on the 60-Day notice; the resident owes a Lease Cancellation Fee, equal to one month’s rent; Security Deposits are refundable less damages; all charges on account must be paid in full upon vacating the apartment. Upon receipt of these payments, and assuming there is no default under the lease, resident will be released of any further obligation for rent beyond the last day given on the 60 Day Notice.


(Article 19) Provided Resident has occupied the Apartment for at least six (6) months, if his employer named on the application for occupancy requires him to be transferred to a new place of employment beyond a fifty mile radius of the Apartment community, then Resident may terminate this lease prior to its regular termination date by serving notice upon Lessor not less than forty-five (45) days prior to the date for surrender of the Apartment, together with a letter from Resident's employer stating the Resident is required, as a condition of his employment, to move. In such event, this lease shall terminate forty-five (45) days from the date such notice is received by Lessor. The deposit is refundable, less damages. A pro-rated reconditioning fee, for the re-preparation of the apartment, based on the number of months left on the lease, will be charged as damages, unless the resident is in a renewal lease.


In order for residents to transfer to another apartment, the following conditions apply: 1) residents must be in good standing in their current apartment; 2) a new Security Deposit must be paid on the new apartment; 3) residents in their first lease, transferring before their lease expires, owe a pro-rated Reconditioning Fee based on the number of months left on their current lease, for the re-preparation of the apartment; 4) the current apartment must be inspected and assessed damages must be paid prior to transferring. Management may deny the transfer if damages are excessive. When transferring to a different apartment, the resident is starting fresh with a new lease; the new lease is not considered a renewal lease nor does the lease transfer. (Ask to see our Internal Transfer Addendum for details.)


Willow Creek Crossing allows pets, with restrictions; however, your lease states that you must have written permission from the office before bringing a pet onto the property. If you are interested in obtaining a pet, contact the office first to ensure your pet will meet our criteria. You must pay a non-refundable pet fee, fill out a pet lease, and pay a monthly pet rent. Pets are not permitted to run free and must be leashed by a resident when out of doors. Dogs may not be tethered at any time; dog stakes are not permitted. Residents are solely responsible for the actions of their pets. Visitors/guests may not bring animals onto the property. Contact the office for more information and a copy of the pet lease. View Our Restricted Breed List


When on-call maintenance personnel are called to let a resident into their apartment, a $25.00 charge will be assessed. You must have your resident I.D. card for verification of occupancy.


Patios, balconies or entry ways shall not be used for the storage of personal property on neither a temporary nor permanent basis. Patio furniture, potted plants, porch swings, and other items of furniture or accessories of similar nature are permitted. All such furnishings shall be in good repair, neat in appearance and in safe operating condition.


No radio antennas, television antennas, satellite dishes or wires may be placed on or about the property without Willow Creek Crossing's written approval.


Willow Creek Crossing Provides a lock, two exterior door keys, and a mail box key. The resident agrees that no additional locks will be placed on any doors of the apartment, nor shall the locks be changed without prior written permission. Locks must be changed by Willow Creek Crossing personnel with a $35.00 charge. If keys are purchased from Willow Creek Crossing they are $2.00.


Willow Creek Crossing provides either a pay washer and dryer or furnishes one in the apartment. The resident agrees NOT to hang or place laundry on the exterior of any building or lawn.

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Facility Info

Office Hours: Monday-Friday 9am - 5pm; Saturday 9am - 4pm; Closed Sunday

Tennis Courts: Must be locked at all times. Keys are available at the leasing office.

Swimming Pools: For residents only. One guest per adult leaseholer. Resident must accompany guest. You must be 14 years of age to swim without an adult. To ensure the safety & comfort of all our residents, please follow the rules and regulations issued by the state Dept. of Health & WCC.

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